Website Experience Survey (Public Site)

Welcome to Our Survey!

Thank you for taking the time to participate in the City of Irving's website experience survey. Your feedback helps identify areas for website improvement by identifying any challenges you may have encountered.

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Website Experience Survey

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1.	What device are you using to access the website?

2.

Rate your first impression of the website.

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	Very Poor
	Poor
	Neutral/Average
	Good
	Excellent

3.	Do you like the look of the website?

4.

How user-friendly was the website?

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	Very Poor
	Poor
	Neutral/Average
	Good
	Excellent

5.	Were you able to complete the purpose of your visit today?


	If you responded with "No" or "Partially", tell us what you were unable to find or accomplish.
	Remaining characters: 1000

6.	What do you like most about the website?

	Remaining characters: 1000

7.	If you could change one thing about the website, what would it be?

	Remaining characters: 1000

8.

What is your preferred way to find information?

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	Top Menu/Navigation Pane
	A Quick Link Menu
	Search Bar
	Items featured on the home page

	If other, please specify

9.	If you could add a feature or the ability to perform a service online, what would it be? (I'd like to be able to..., I'd like to see...)

	Remaining characters: 1000

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